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# FAQ Questions

Create and manage your knowledge base content

## 🎯 Question Management Overview

FAQ questions are the core content of your knowledge base. Each question includes an answer, category, and optional metadata to help users find information quickly.

## ➕ Creating FAQ Questions

### Step-by-Step Process

1

#### Navigate to FAQ Management

Go to FAQ → Manage in your admin panel

2

#### Click "Add FAQ"

Start creating a new FAQ entry

3

#### Complete FAQ Details

Fill in all required fields

4

#### Save & Publish

Review content and make it live

### Required Fields

Question

Clear, concise question from user perspective

Answer

Comprehensive answer text

Category

Category name for organization

Page Path

URL path for the FAQ page

### Optional Fields

Image

Optional image URL

Tags

Array of tags for better searchability

Status

Active (true) or Inactive (false)

Sort Order

Numeric order for display priority

Related FAQ IDs

Array of related FAQ question IDs

## 👥 User Questions

Users can submit questions that administrators can review and convert into FAQs or answer directly.

### Question Management

#### ⏳ Pending

New questions awaiting review

#### ✅ Answered

Questions that have been answered

#### ❌ Rejected

Questions that were declined

#### Question Fields

- • Name: User's name
- • Email: Contact email
- • Question: The question text
- • Answer: Admin's response (optional)
- • Status: PENDING, ANSWERED, or REJECTED

## 📝 Content Writing Guidelines

### Writing Effective Questions

Use Natural Language

Write questions as users would ask them

Be Specific

Focus on specific problems or topics

Keep it Concise

Avoid unnecessarily long questions

Include Keywords

Use terms users might search for

### Writing Helpful Answers

Step-by-Step

Break down complex processes

Use Examples

Provide real-world scenarios

Be Clear

Use simple, clear language

Link Related

Reference related questions using IDs

## 💡 Best Practices

### Organization

- • Use consistent category names
- • Set logical sort orders
- • Link related FAQs using IDs
- • Use descriptive page paths
- • Tag questions appropriately

### Content Management

- • Review user questions regularly
- • Update answers when needed
- • Keep content current
- • Monitor FAQ views
- • Activate useful FAQs