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# FAQ Extension

Complete Installation & Setup Guide

## 🎯 What is the FAQ Extension?

The FAQ extension provides a comprehensive knowledge base and support system for your Bicrypto platform. Help users find answers quickly, reduce support tickets, and improve user experience with an intelligent, searchable FAQ system powered by AI.

## ✨ Key Features

❓

### Question Management

Create, organize, and manage FAQ questions and answers

🗂️

### Category System

Organize FAQs into logical categories and subcategories

🔍

### Smart Search

Powerful search functionality with auto-suggestions

🤖

### AI Integration

AI-powered answer suggestions and improvements

💬

### User Feedback

Collect feedback on FAQ helpfulness and accuracy

📊

### Analytics Dashboard

Track FAQ usage, popular questions, and performance

🔧

### Easy Management

Intuitive admin interface for content management

🌐

### Multi-language

Support for multiple languages and localization

## 📋 Installation Steps

1

### Download License from CodeCanyon

Purchase and download the FAQ extension license from CodeCanyon:

- • Visit the CodeCanyon marketplace
- • Purchase the FAQ extension
- • Download the license file
- • Note down your username and license code

⚠️ Important: Keep your license code secure and don't share it with others.

2

### Access Extension Management

Navigate to the system extension management page:

/admin/system/extension

- • Login to your admin panel
- • Go to System → Extensions
- • Find the "FAQ" extension in the list

3

### Activate the Extension

Use your CodeCanyon credentials to activate the extension:

1. 1. Click on the "FAQ" extension
2. 2. Enter your CodeCanyon username
3. 3. Enter your license code
4. 4. Click "Activate"

💡 Tip: Make sure you have a stable internet connection during activation.

4

### Install to Latest Version

Update the extension to the latest available version:

1. 1. After activation, click "Install"
2. 2. Select "Latest Version" from the dropdown
3. 3. Wait for the installation to complete
4. 4. Verify the installation was successful

5

### Enable the Extension

Enable the extension to make it available for use:

1. 1. Toggle the "Enable" switch for FAQ
2. 2. Confirm the extension status shows as "Active"
3. 3. The extension should now appear in your admin menu

6

### Run Updator

Execute the updator to finalize the installation:

pnpm updator

- • Open your terminal/command prompt
- • Navigate to your project root directory
- • Run the updator command
- • Wait for the process to complete

⚠️ Important: Do not interrupt the updator process. It may take several minutes to complete.

## 🗄️ Database Tables

The extension automatically creates the necessary database tables:

❓ FAQ Questions

Questions and answers database

🗂️ Categories

FAQ organization structure

💬 Feedback

User feedback and ratings

🔍 Search Logs

Search analytics and tracking

📊 Analytics

Usage statistics and metrics

🤖 AI Data

AI training and suggestions

### ✅ Installation Complete!

The FAQ extension has been successfully installed and activated. You can now access it from your admin panel under the Extensions menu.

## 🔍 What's Next?

After installation, you can:

- • Create Categories - Organize your FAQ content logically
- • Add Questions - Start building your knowledge base
- • Configure AI - Set up AI-powered answer suggestions
- • Customize Search - Configure search functionality
- • Monitor Analytics - Track FAQ usage and performance
- • Collect Feedback - Enable user feedback system

Manage Categories Add Questions Configure AI

## 🔧 Troubleshooting

#### License activation fails

Check your internet connection and verify credentials

#### Installation errors

Ensure you have sufficient server resources and permissions

#### Search not working

Check database permissions and search index configuration

#### AI features unavailable

Verify AI configuration and API keys are properly set