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# FAQ Categories

Organize your FAQ content with categories

## 🎯 Category Management Overview

Categories help organize your FAQ content into logical groups. Each FAQ question belongs to a category, making it easier for users to find relevant information.

## 🏗️ Category System

### How Categories Work

Simple Text Labels

Categories are simple text strings

One Category per FAQ

Each FAQ belongs to one category

Auto-Created

Categories are created when used in FAQs

### Example Categories

📁 Account & Security
💰 Trading & Markets
🏦 Deposits & Withdrawals
📱 Mobile App
⚙️ Platform Settings
🔧 Technical Support
📋 General
🎓 Getting Started

## ➕ Using Categories

### Assigning Categories to FAQs

1

#### Create or Edit FAQ

Go to FAQ → Manage and create/edit an FAQ

2

#### Enter Category Name

Type the category name in the category field

3

#### Save FAQ

The category will be automatically created if it doesn't exist

### Naming Guidelines

Be Descriptive

Use clear, descriptive category names

Keep Consistent

Use the same name format across FAQs

Avoid Duplicates

Check existing categories before creating new ones

### Best Practices

Logical Grouping

Group related questions together

User-Friendly

Use terms users understand

Not Too Many

Keep categories manageable (5-15 total)

## 👀 Viewing Categories

You can view all existing categories and their FAQ counts in the admin panel.

### Category List

Access FAQ → Categories to see:

- • All category names
- • Number of FAQs per category
- • Quick navigation to FAQs

### Category Management

Categories are managed through FAQs:

- • Created when assigning to FAQs
- • Updated by changing FAQ categories
- • Removed when no FAQs use them

## 💡 Best Practices

### Organization

- • Plan your category structure
- • Use consistent naming conventions
- • Group similar topics together
- • Consider user mental models
- • Review and refine regularly

### Maintenance

- • Check for typos in category names
- • Merge similar categories
- • Update categories as business evolves
- • Monitor category usage
- • Keep categories relevant