🛍️

# Order Management

Manage customer orders and track their status

## 🎯 Order Management Overview

The order management system tracks customer purchases through a simple status-based workflow. Orders are linked to user accounts and contain the products that were purchased.

## 🔄 Order Status Flow

⏳

### Pending

Order placed, awaiting processing

✅

### Completed

Order successfully fulfilled

❌

### Cancelled

Order cancelled by user or admin

🚫

### Rejected

Order rejected due to issues

Orders flow from Pending to Completed, or can be Cancelled/Rejected

## 📋 Order Information

### Order Fields

Each order contains the following information:

#### Basic Information

Order ID: Unique identifier
User ID: Customer account
Status: Current order status

#### Additional Details

Products: Ordered items list
Shipping ID: Optional shipping info
Timestamps: Created/Updated dates

## ⚙️ Managing Orders

### View Orders

Access the order management interface to view all customer orders.

1. 1. Navigate to Ecommerce → Orders
2. 2. View order list with status indicators
3. 3. Click on any order to view details
4. 4. See products included in each order

### Update Status

Change order status as orders are processed.

1. 1. Open the order details
2. 2. Select new status from dropdown
3. 3. Confirm status change
4. 4. Customer will be notified of update

## 💡 Best Practices

### Order Processing

- • Process pending orders promptly
- • Update order status regularly
- • Communicate with customers about delays
- • Complete orders once fulfilled
- • Cancel orders that cannot be fulfilled

### Customer Service

- • Respond to order inquiries quickly
- • Provide tracking information when available
- • Handle cancellation requests professionally
- • Follow up on completed orders
- • Monitor order patterns for improvements